Read more about our Services
Field of Expertise
At Saltech Consulting, we specialize in delivering advanced solutions using a comprehensive suite of Pega products and technologies. Our expertise spans several key areas, enabling us to provide tailored solutions that address a wide range of business challenges and industry requirements.
Pega Products Expertise
We possess deep knowledge and hands-on experience with various Pega products, including:
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Pega Platform: Our team excels in leveraging the Pega Platform to develop scalable and flexible applications that enhance operational efficiency and support digital transformation.
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Pega Customer Decision Hub: We utilize Pega Customer Decision Hub to drive data-driven decision-making, enabling personalized customer experiences and optimizing engagement strategies.
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Pega Customer Service: We implement Pega Customer Service solutions to streamline customer interactions, improve service delivery, and enhance overall customer satisfaction.
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Pega Sales Automation: Our expertise in Pega Sales Automation helps organizations automate and optimize their sales processes, improving productivity and accelerating revenue growth.
Integrations
Seamless integration is crucial for ensuring accurate data flow and operational continuity, allowing for information exchange and enhanced interoperability between Pega applications and third-party systems. This connectivity is essential for optimizing processes, improving decision-making, and delivering a unified experience across all platforms.
Industry Experience
Our diverse industry experience enables us to deliver solutions that are tailored to the specific needs and challenges of various sectors. We have worked extensively in:
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Finance: Implementing Pega solutions to streamline financial processes, enhance compliance, and improve customer interactions.
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Telecommunications: Optimizing service delivery and customer management in the telecom industry through advanced automation and engagement solutions.
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Manufacturing: Driving process improvements and operational excellence in manufacturing through effective Pega implementations.
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End-to-End Implementation
We offer end-to-end Pega implementation services, from initial planning and design to deployment and post-implementation support. We follow a structured approach to guide you through each phase of the implementation process, ensuring that your Pega solutions are deployed effectively and align with your strategic goals.
1. Discovery and Planning
The implementation journey begins with an in-depth discovery phase, where we collaborate with your team to understand your business objectives, processes, and challenges. We conduct a thorough assessment of your current systems and workflows to identify opportunities for improvement. Based on this analysis, we develop a detailed implementation plan that outlines the scope, timelines, and resource requirements, ensuring that all stakeholders are aligned and informed.
2. Design and Architecture
In this phase, we work closely with your team to design a customized solution that meets your specific needs. Our experts create detailed architectural diagrams and technical specifications, ensuring that the Pega solution is tailored to fit seamlessly within your existing IT environment. We focus on designing scalable and flexible solutions that can adapt to future changes and growth
3. Development and Configuration
With the design in place, our team begins the development and configuration of your Pega solution. We use best practices to build and configure the application, leveraging Pega’s robust tools and features to create a solution that is both efficient and user-friendly. Throughout this phase, we maintain close communication with your team to ensure that the development aligns with your expectations and requirements.
4. Integration and Testing
​Integrating the Pega solution with your existing systems is a critical step in the implementation process. We ensure seamless data flow and interoperability by integrating with your current applications and databases. Rigorous testing is conducted to validate the functionality, performance, and reliability of the solution.
5. Deployment and Go-Live
Once the solution has been thoroughly tested and validated, we prepare for deployment. We work with your team to ensure a smooth transition to the live environment, minimizing disruption to your operations. Our deployment process includes detailed go-live planning, data migration, and user training to ensure that your team is fully prepared to utilize the new system effectively.
6. Post-Implementation Support
Our commitment to your success extends beyond the initial deployment. After go-live, we provide ongoing support to address any issues, optimize performance, and make necessary adjustments. We offer training and documentation to help your team fully leverage the capabilities of the Pega solution. Our goal is to ensure that the solution continues to deliver value and aligns with your evolving business needs.
By following this comprehensive approach, Saltech Consulting ensures that your Pega implementation is executed with precision and expertise, setting the stage for successful digital transformation and operational excellence.
Flexible Team Support
At Saltech Consulting, we offer flexible team support tailored to meet the unique needs of each client or partner. We understand that different projects require varying levels of expertise and resources. That's why we are capable of allocating the precise number of Senior System Architects (SSAs) and Lead System Architects (LSAs) to address your specific requirements.
Our flexible approach ensures that you have access to the right mix of skills and experience, whether you need a small team of experts or a more substantial allocation of resources. We can support both new initiatives and existing projects, providing dedicated professionals who are well-versed in Pega technology. This guarantees focused and efficient support for your ongoing or upcoming projects. Our flexibility allows us to adapt to changing needs and deliver exceptional results, ensuring that your objectives are met with the highest standards of quality and performance.
Contact us via email at
contact@saltech-consulting.com
Service Packages
At Saltech Consulting, we offer a variety of service packages designed to address common challenges and meet the diverse needs of our clients.
Pega Platform Upgrade Services
A Pega Platform upgrade is essential for maintaining optimal system performance, security, and functionality. Upgrading to the latest version ensures that clients can leverage new features, improvements, and security patches that enhance overall efficiency and user experience. Additionally, upgrades often include performance enhancements and bug fixes, reducing the risk of system issues and downtime. By staying current with Pega updates, organizations can maximize their investment and ensure their solutions remain aligned with evolving business needs and technological advancements.
Our Pega Platform Upgrade Services include the following key components:
Current Environment Assessment
We conduct a comprehensive evaluation of your current system performance, data provisioning, scalability, and stability. This assessment helps identify existing issues and areas for improvement, ensuring a smooth upgrade process.
Risk Assessment and Mitigation Plan
Our team identifies and assesses potential risks associated with the upgrade. We develop a detailed mitigation plan to address these risks, ensuring a smooth transition with minimal disruption to your operations.
Upgrade Roadmap Planning
We formulate a detailed upgrade strategy and timeline, outlining key milestones and dependencies. This roadmap ensures that all aspects of the upgrade are well-coordinated and aligned with your business objectives.
Upgrade Support and Hypercare
Throughout the upgrade process, you will have access to our team of technical experts who provide continuous support. We offer hypercare and change-management support to ensure a seamless transition, addressing any issues promptly and efficiently.
By utilizing our comprehensive Pega Platform Upgrade Services, organizations can ensure their systems remain up-to-date, secure, and capable of meeting evolving business demands.
CoE & IT Governance Advisory
Our COE & IT Governance Advisory service package is designed to help organizations optimize their Pega Centers of Excellence (CoE) and IT governance frameworks. This comprehensive service ensures that your processes are efficient, and aligned with industry best practices, driving better outcomes and higher value from your Pega investments.
Assessment
We start with a detailed evaluation of your existing processes, including documentation and project management methodologies. This thorough assessment identifies strengths, weaknesses, and opportunities for improvement, providing a clear picture of your current state.
Governance Framework
Our team evaluates your current IT governance framework and its alignment with your Pega CoE objectives. This evaluation ensures that your governance practices support your strategic goals and promote effective decision-making, resource allocation, and risk management.
Tailored Recommendations
Based on our assessment, we provide customized strategies to enhance your CoE processes. Our recommendations include best practices for clear documentation, streamlined workflows, and improved project management methodologies, tailored to fit your organization's unique needs.
Implementation Support
We offer step-by-step guidance on implementing the recommended improvements. Our support includes clear milestones and deliverables, ensuring that you achieve your objectives efficiently and effectively. We work closely with your team to facilitate a smooth transition and successful adoption of the new practices.
By leveraging our COE & IT Governance Advisory services, organizations can ensure their Pega CoE operates at peak efficiency, driving better performance, accountability, and value from their Pega investments.
Pega Application Health Assessment and Advisory
Our Pega Application Health Assessment and Advisory service package is designed to help organizations optimize their Pega applications, whether built on the Pega Platform, Customer Decision Hub (CDH), Pega Customer Service, or other Pega products. This service ensures that your Pega implementations are fully aligned with your business objectives, driving efficiency, performance, and value.
Current Application Assessment
We begin with a comprehensive evaluation of your existing Pega application, including its configuration, performance, and alignment with your business processes. This assessment identifies strengths, weaknesses, and areas for improvement, ensuring that your application is optimized for maximum efficiency and effectiveness.
Data Strategy Evaluation
Our team reviews your data provisioning and management strategies to ensure they support your Pega application. We assess data quality, integration, and utilization to identify opportunities for enhancing data-driven decision-making and improving overall application performance.
Tailored Recommendations
Based on our assessment, we provide customized strategies to enhance your Pega application. Our recommendations include best practices for configuration, data management, and process optimization, tailored to your specific business needs and goals.
Implementation Support
We offer step-by-step guidance on implementing the recommended improvements to your Pega application. Our support includes clear milestones and deliverables, ensuring a smooth transition and successful adoption of the new practices. We work closely with your team to facilitate the implementation process, providing expertise and support at every stage.
By leveraging our Pega Application Health Assessment and Advisory services, organizations can ensure their Pega applications are optimized to deliver high performance, efficiency, and alignment with business goals, ultimately driving better outcomes and higher value from their Pega investments.